Effective Date: January 23, 2025
Hill & Hose ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, sign up for email or SMS communications, or provide your information via phone.
1. Information We Collect
We may collect the following types of personal information:
- Email Address: When you subscribe to our email newsletter or contact us.
- Phone Number: When you opt in to receive SMS updates or provide it for customer support.
- Cookies and Browsing Data: Through cookies, we collect information such as your IP address, browser type, and behavior on our website.
- Other Data: Any additional information you provide when interacting with us.
2. How We Use Your Information
We use your information for the following purposes:
- Email Communications: To send newsletters, promotions, and updates.
- SMS Communications: To send transactional updates, promotional messages, and exclusive offers.
- Phone Communications: To provide customer support and respond to inquiries.
- Website Cookies:
- Essential Cookies: To ensure our website functions correctly.
- Analytics Cookies: To analyze website performance and improve user experience.
- Marketing Cookies: To show personalized advertisements.
3. How We Obtain Your Consent
We only collect and use your information when we have your explicit consent. Examples include:
- Email: You provide consent by subscribing to our mailing list.
- Phone and SMS: You opt in by providing your phone number and agreeing to receive communications. For SMS, you may need to confirm via a reply (e.g., "YES").
- Cookies: You provide consent through the cookie banner when visiting our website.
4. Opt-Out and Unsubscribe
You may opt out of communications at any time:
- Email: Click the "Unsubscribe" link in any email.
- SMS: Reply "STOP" to any SMS message.
- Cookies: Adjust your browser settings or use the "Manage Cookies" option on our website.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
- To trusted service providers who assist in delivering communications.
- To comply with legal obligations or protect our rights.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
7. Security Measures
We implement industry-standard security measures to protect your personal information, including encryption and secure storage.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal information.
- Withdraw consent for data collection.
- File a complaint with a data protection authority.
9. Cookies Policy
We use cookies to enhance your browsing experience. Learn more about how we use cookies in our Cookie Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@HillAndHose.com
Phone: 417-322-6884
Website: HillAndHose.com